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Microsoft Dynamics 365
Business Central Experts

Implementation, customisation, and support services for Microsoft Dynamics 365 Business Central®, Dynamics 365 CRM, and Power BI — integrating finance, operations, and workflow automation into one connected platform.

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Smarter growth and streamlined operations through Business Central.

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About Us

Our Mission & Vision

Founded in 2013, 9TEK has always been dedicated to helping organisations in Europe and Asia simplify operations and achieve tangible results. Over the years, we've partnered with clients in retail & e-commerce, wholesale & distribution, manufacturing & logistics, as well as telecom and professional services, delivering tools, strategies, and systems that bring clarity to complexity and structure to ambition.

As a registered Microsoft Partner, we bring certified expertise in Dynamics 365 Business Central — delivering reliable, scalable solutions built on the Microsoft ecosystem.

Business Central Team Our Business Central team brings decades of combined experience in Microsoft Dynamics — from NAV to the latest Business Central releases.
  • 50+ years of collective development and implementation experience
  • End-to-end solutions: customisation, integration, support, reporting, and training
Technical Expertise Our team combines deep technical expertise and hands-on experience in delivering solutions across multiple business domains:
  • ERP/CRM expertise
  • Workflow automation
  • Integrated solutions
  • Project management & in-house tools
Our Commitment At 9TEK, we are committed to delivering tangible value to your business through smart, connected solutions:
  • Optimising your business operations
  • Leveraging data effectively for informed decisions
  • Providing practical, tailored solutions to meet your unique challenges
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Tailored Services

Built for Efficiency & Growth

From streamlined operations to tailored solutions, 9TEK delivers the tools, expertise, and support your business needs to grow efficiently, offering both full deployments and individual services tailored to your operations.

Implementation & Migration

  • End-to-end Business Central deployments, migrations, and upgrades.
  • Phase 1 go-live in 8-12 weeks for accelerated projects; full deployment within 3-6 months.
  • Structured migration methodology: discovery → data clean-up → sandbox migration → go-live → post-go-live stabilisation.

Customisation & Integration

  • Develop custom modules and interfaces (API / Web Services / EDI) tailored to your processes.
  • Integrate with your existing business systems and tools, including CRM, eCommerce, and warehouse platforms.
  • Most integrations are completed within 4-10 weeks, fully documented and supported.

Bespoke Reporting & Analytics

  • Develop custom financial and operational reports, KPIs, and dashboards — tailored to your management needs.
  • With Power BI integration, achieve up to 40% faster reporting cycles and clear visibility across departments.
  • Consolidate key business metrics from multiple sources, providing a real-time view for smarter decisions.

Workflow Optimisation

  • Implement automation with Business Central and Power Automate, reducing manual tasks by 30-50%.
  • Optimised processes lead to measurable gains in speed, accuracy, and employee productivity.
  • Focus areas include purchase-to-pay, order fulfilment, approval management.

Training & Enablement

  • Hands-on sessions designed for your workflows, reducing support queries and accelerating user proficiency.
  • Role-based training for end-users and managers, delivered in your environment.
  • Typically 1-2 days sessions per user group, post-training follow-ups ensure retention and practical usage.

Support & Compliance

  • Include 3-month post-go-live support to ensure stability and smooth adoption.
  • Provide troubleshooting and system health checks; typical response times within 24 hours.
  • Ensure performance, security, and compliance through regular monitoring and tuning.

Our Implementation Process

A clear, proven 6-step approach — from discovery* to post go-live support — ensuring a smooth and transparent Business Central journey.

1

Discovery

Understand your business, clarify objectives and priorities.

Typical Timeframe: 1-3 weeks

2

Design & Build

Configure BC and tailor extensions to fit your processes.

Typical Timeframe: 4-8 weeks

3

Migration

If necessary, clean and migrate data securely with test validation.

Typical Timeframe: 1-3 weeks

4

UAT & Training

User acceptance testing and hands-on training to ensure readiness.

Typical Timeframe: 1-3 weeks

5

Go-Live

Deploy and closely monitor the transition.

Typical Timeframe: 1 week

6

Support

Post go-live support and continuous improvement.

Typical Timeframe: 12 weeks

* Initial consultation typically occurs before the formal discovery phase. During this step, we review your requirements, define the project scope, and provide a proposal.

Ready to streamline your operations?

Start a conversation with us and see how Business Central can help you scale with confidence or explore individual services tailored to your needs.

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Get In Touch

We'd Love to Hear From You

Wondering how our solutions can streamline your operations or boost productivity?

Our team is ready to walk you through the possibilities and shape the right approach for your business. Don't hesitate to reach out - we're here to support you from concept to implementation.

Email Us

info@9tek.uk

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